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How to Grow Your Business and Brand with Experience Design Project Management

If you are a business owner or have a side hustle, you know how challenging it can be to manage your projects, build and/or maintain your website, create user interfaces that are attractive, user-friendly and engaging, and improve your customer experience and loyalty. You also know how important these factors are for your business and brand success.


That's why you need professional help from a consulting service that can offer you project management that focuses on total experiences, tailored to your needs and goals. When you invest in Experience Design Project Management, you are pulling together the best of CX, UX and PMP Methodologies. By utilizing CX vision principles to meet your UX goals, you can create a holistic solution for your business and brand challenges.


According to a study by McKinsey, companies that excel at customer experience have revenues 4% to 8% higher than their peers in the same industry. Another study by Nielsen Norman Group, companies that invest in UX see a lower cost of customer acquisition, lower support cost, increased customer retention and increased market share. Also, a study by PMI, organizations that invest in proven project management practices waste 28 times less money because more of their strategic initiatives are completed successfully.


As you can see, combining CX, UX and PMP methodologies can bring many benefits to your business and brand. If you are interested in working with me, a consultant who offers all 3 services, I can help you grow your revenue and strengthen your brand!


Let me explain what each service entails and how it can benefit you.


PM Infinity Project Solutions

Project management is the art and science of planning, executing and delivering projects that meet the goals and expectations of the stakeholders. As a project manager, I have the skills and experience to handle any project, big or small, from start to finish. I can help you with:

  • Website design and development using CX and UX methods

  • Customer experience journey orchestration

  • Voice-of-customer/user research

  • Solution creation and implementation

  • Action plan and roadmap development

  • Project monitoring and evaluation

I manage projects with innovation, empathy and transparency. I can adapt to different project methodologies, such as traditional or agile. I have experience managing Software Development Life Cycles (SDLC) and I am PMP and Scrum Master Certified. I also have experience using various project management tools, such as Microsoft 365 Dynamics. I create forecasted budget reports and dashboards to help monitor and manage performance.


Here are some testimonials from previous clients and partners who hired me for project management services:


"Armando is an excellent project/program manager. In my experience working with him, he demonstrated expert organization, planning and execution management skills (including effective use of project management automation tools), and did so with an easy-going personal style that helped keep other team members calm and even keeled during stressful periods. Always helpful, always supportive and always thinking outside the bod. That's Armando."


"It has been my pleasure to work with Armando at McorpCX. He is an experience Project Management professional who was highly effective in managing teams of talented and strong-minded professionals and sophisticated clients. It doesn't take long when working with Armando to see how he stands out with his high integrity, diligence, and heartfelt desire to support his clients' and colleagues' success. Team player is what he's all about. I also admired his continuous desire to broaden his contributions to the company by developing new skills and taking on new challenges. I strongly recommend Armando and am confident he will make a valuable contribution to any organization he joins."


CX Infinity Experience Mangement

Customer experience is the perception that customers have of your business and brand based on their interactions with you across all touchpoints. Customer experience is crucial for your business success because it affects customer satisfaction, loyalty, retention and advocacy. As a customer experience consultant, I can help you with:

  • Customer experience strategy and design

  • Customer journey mapping and orchestration

  • Voice-of-customer research and analysis

  • Customer feedback and satisfaction measurement

  • Customer retention and loyalty programs

I help you create a customer experience that is consistent, personalized and delightful across all touchpoints. I also help you understand your customers and their needs, wants and expectations.


Here are some testimonials from previous clients and partners who hired me for customer experience services:


"I had the privilege of working with Armando on several customer and employee experience improvement initiatives. The thing about Armando is that he brings his authentic, fun, good human self to any client, any project, any team, every day. I remember working in a very challenging client environment that would have caused some stress and anxiety to most teams. As project lead, Armando helped lighten the tension and drove successful outcomes from the client. His sincerity combined with his drive for great relationships and great results showed me that great execution is not only about making a business impact, but also about making the work fun and enjoyable for your team and people around you."


"Armando has consistently demonstrated his ability to deliver exceptional CX engagements with both our clients and within our organization. As a true team player, he goes above and beyond to ensure client satisfaction, while also boosting team morale and fostering trust. Armando is cheerful, reliable, and professional and is an asset to any team he works with. I enjoyed partnering with him in some of my work."


UX Infinity Experience Design

User experience design is the process of creating user interfaces with visual and interactive elements that enhance the web design and development. As a user experience designer, I have created attractive, user-friendly and engaging experiences. I can help you with:

  • User interface design and prototyping

  • Visual design and branding

  • Information architecture and navigation

  • Interaction design and usability testing

  • User research and persona development

I create user experiences with infinite possibilities. I can design interfaces that meet the needs and preferences of your target audience, using CX and UX methods. I can create aesthetically pleasing, intuitive and facilitate effective user interactions.


Here are some testimonials from previous clients and partners who hired me for user experience design services:


"I hired UX Infinity to design and develop my website and I was very impressed with the results. The user interface was beautiful, user-friendly and engaging. The designer was very professional, creative and responsive. He designed interfaces with visual and interactive elements that enhanced my web design and development. He also helped me with prototyping and branding. I would highly recommend UX Infinity to anyone who needs a website that stands out."


"UX Infinity was a great choice for my website. The user interface was stunning. Armando was very knowledgeable, innovative and communicative. He created a modern and sleek feel to each page, giving a cohesive look and experience for my digital customers who could easily shop and communicate with me directly. He made it easy for buyers to purchase items and organized my products efficiently. The best part, Armando made sure every user had a great experience regardless of the device used. My site was mobile responsive without sacrificing visual design qualities, placement or functionality. I would highly recommend Armando and the work he and his team produce."


If you are interested in working with me, please contact me for a FREE consultation or a quote. You can reach me by email at armando@thelionandtheduck.com , by phone at 602-475-4949 or by visiting my website and filling out my contact form at www.thelionandtheduck.com

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