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Transforming Projects, Experiences and Designs
Transformation Investment: The ROI
73% of Customers Say Good Experiences Influence Brand Loyalty
In today's competitive market, CX and UX are not optional, but essential. Customers expect seamless, personalized, and engaging experiences across all touchpoints and channels. According to a recent survey, 73% of customers say that a good experience is key in influencing their brand loyalties. CX and UX projects can help you optimize their journey.
95% of Companies Agree, Designing Good Experiences are the Best Way to Drive Revenue
CX and UX are the future of business success. Customers are more empowered than ever before and have higher expectations for the quality of their interactions with brands. A recent report revealed that 95% of companies agree that good CX and UX practices are the best way to drive revenue. CX and UX projects can help you differentiate yourself from your competitors and increase your customer loyalty and advocacy.
$1 Billion in Additional Revenue is a Game Changer
CX and UX are crucial for any business that wants to stand out from the crowd and create loyal customers. According to a recent study, companies that excel at CX are three times more likely to have significantly exceeded their goals. Moreover, the study found that improving CX by one point can lead to more than $1 billion in additional revenue. Investing in CX and UX projects can help you boost your growth, retention, and satisfaction rates.
Our Story
We are passionate consultants who love helping small to mid-sized and Fortune 500 companies grow and succeed. We have over 50 years of combined diverse experience in project management, customer experience, and user experience web design. We started Infinity Consulting Services in 2022, after realizing that there was a gap in the market for affordable and effective solutions for businesses that wanted to improve their online presence and customer satisfaction. Since then, we have helped dozens of clients across various industries achieve their goals and exceed their expectations.
Our Mission
To provide you with the best advice, tools, and support you need to take your business to the infinite level. Whether you need help with planning, designing, or executing your projects, we are here for you every step of the way. We also offer a membership where you can access exclusive content and resources to help you learn new skills, stay updated on the latest trends, and connect with other like-minded professionals.
Book now and let us help you turn your vision into reality!
Debbie Wooldridge, CEO & Founder
"It's a pleasure to recommend the extraordinarily talented Armando Coronado, whose strategic vision and leadership have made an impact on our approach to understanding client perspectives at ttcInnovations. Armando didn't just meet our expectations; he expanded them, turning a standard CXM survey initiative into a deep dive into how we truly connect with our clients.
Armando's initial task was to help us craft a survey design guide However, he quickly identified opportunities to go deeper, exploring the nuances of our client interactions and uncovering insights that have reshaped our strategies. His ability to continue to steer the project through various organizational challenges - with unmatched professionalism and optimism - has been nothing short of inspirational.
Through stars and stops, Armando remained our steadfast guide, his enthusiasm and support lighting the way. His work has not only improved our project but also helped our team think about the Customer Experience in a much broader way.
We look forward to continuing our collaboration with Armando on a CX Vision Workshop later this year, we are excited about the continued evolution of our practices under his guidance."
"Armando, thank you for your incredible dedication and for inspiring us to reach new heights in client engagement."
Thomas Schmidt, Regional Sales Director
"Armando is an excellent project/program manager. In my experience working with him, he demonstrated expert organization, planning and execution management skills (including effective use of project management automation tools), and did so with an easy-going personal style that helped keep other team members calm and even-keeled during stressful periods. Always helpful, always supportive and always thinking outside the box. That's Armando."
Daniel Roundy, CEO
"I had the privilege of working with Armando on several customer and employee experience improvement initiatives. The thing about Armando is that he brings his authentic, fun, good human self to any client, any project, any team, every day. I remember working in a very challenging client environment that would have caused some stress and anxiety to most teams. As project lead, Armando helped lighten the tension and drove successful outcomes for the client. His sincerity combined with his drive for great relationships and great results showed me that great execution is not only about making a business impact, it's also about making the work fun and enjoyable for your team and people around you."
Jeff Sheehan, Managing Director
"Armando has consistently demonstrated his ability to deliver exceptional CX engagements with both our clients and within our organization. As a true team player, he goes above and beyond to ensure client satisfaction, while also boosting team morale and fostering trust. Armando is cheerful, reliable, and professional and is an asset to any team he works with. I enjoyed partnering with him in some of my work."